You've been paying for backups for years. Your server dies. You try to restore. The backup is corrupted. Has been for eight months. Nobody checked.
Your server makes a sound you've never heard before. A clicking. Then grinding. Then nothing.
The screens at the front desk go dark. Eaglesoft freezes. The imaging system stops responding.
Your office manager looks at you. "The server crashed."
You call your IT guy. He comes out that evening. His diagnosis: hard drive failure. The server is dead.
"No problem," he says. "We have backups. I'll restore everything to a new server this weekend. You'll be back up Monday morning."
You feel relieved. This is why you pay for backups.
Your IT guy calls. His voice is different now.
"We have a problem. The backup is corrupted. I can't restore from it."
You feel your chest tighten. "What do you mean corrupted? We've been backing up every night for three years."
"Yeah, but... it looks like the backup job has been failing since March. The data is just... gone."
Eight months. Eight months of backups—corrupted. Eight months of patient data—gone forever. And nobody checked. Not once.
You spend your evenings and weekends reconstructing records from paper charts. For patients where you only had digital records, you start from scratch.
Your office manager re-enters 8 months of appointments manually. She comes in on weekends. She's exhausted. She's frustrated. She's thinking about quitting.
You re-submit insurance claims from memory and paper EOBs. Half of them get denied because you don't have the documentation anymore.
Patients call asking about their treatment history. You have to tell them you don't have it. Some of them don't come back.
You paid for backups for three years. But you never paid anyone to check if they actually worked.
And the cruelest part?
This was completely preventable.
A monthly backup test—15 minutes of work—would have caught the corruption in April. You would have had time to fix it. You would have lost nothing.
But nobody tested it. Nobody checked. And now you're paying the price.
Don't let this happen to your practice.
Start Free MonitoringYour server makes that same terrible sound. Clicking. Grinding. Dead.
But this time, our monitoring system already alerted us. We saw the hard drive failing three days ago. We already ordered the replacement. We just hadn't had time to schedule the swap yet.
We're already on-site. We pull last night's backup from our secure offsite storage. We tested it two weeks ago—it restored perfectly.
We install the new drive. We restore the backup. We verify everything.
Your server is back online. Eaglesoft is running. All your data is there—every patient record, every x-ray, every treatment plan.
Total data loss: Zero.
You lost one afternoon of production. That's it. Friday morning, you opened on time with everything intact.
Every month, we test your backups. We actually restore them to verify they work. We send you a report with the date, the file count, and the restore status.
You've been getting those reports for two years. You probably don't even read them anymore. You just know it's handled.
That's the difference between paying for backups and paying for backup management.
Backups that aren't tested aren't backups. They're false hope. We test yours every month—so when disaster strikes, you actually recover.
Fast restores from on-site storage for quick recovery from minor issues. Backs up every night automatically.
Encrypted, secure storage in a separate data center. Protected from fire, flood, theft, and ransomware.
We actually restore your backup to verify it works. You get a report. No more hoping—you'll know.
Get 90 days of free IT monitoring. We'll check your current backup system, identify vulnerabilities, and show you exactly what would happen if your server died tomorrow.
Start Free MonitoringNo credit card. No contract. No catch.